1. Failed transactions
If a recharge or bill payment fails at the operator or biller, the full amount is credited back to the retailer’s wallet automatically and immediately.
2. Pending transactions
The system checks pending transactions automatically. If the final result is a failure, the amount is refunded. Most transactions resolve within minutes, and at most within 48 hours.
3. Successful transactions
Successful recharges and bill payments cannot be cancelled. PoojaPay1 is not responsible for successful transactions made to a wrong number.
4. BBPS complaints
If a successful BBPS payment is not updated with the biller, raise a complaint from the app. It will be resolved within NPCI’s defined timelines.
5. PAN applications
If the applicant does not complete e-KYC/e-Sign within 24 hours, the fee is refunded automatically. Fees are non-refundable once the acknowledgement has been generated.
6. Wallet balance
On account closure, the remaining wallet balance is refunded to the retailer’s registered bank account after KYC verification.